Tips & advice for choosing a password:

  1. make sure that your Caps Lock key has not been left pressed in inadvertently;
  2. take special care when holding down the Shift key for numerals and characters;
  3. be sure to register your account with the correct e-mail address details;
  4. choose a password that you will remember but make it hard for others to detect;
  5. should you choose a password that is difficult to remember, you should reference it.